At Locally Lelo, we are committed to delivering your handcrafted treasures with care and efficiency. Below are the details of our shipping and delivery process:
Shipping Locations
We currently ship across India and select international locations. If you are placing an order from outside India, please check the availability of shipping during checkout or contact our support team.
Processing Time
- Each of our products is handcrafted, which means that processing times may vary.
- Orders are usually processed within 2-5 business days after confirmation.
- Custom and made-to-order products may take longer; estimated processing times will be mentioned on the product page.
Shipping Time
- Domestic Shipping: Once processed, orders are delivered within 3-7 business days, depending on the location.
- International Shipping: Delivery times vary from 7-21 business days, based on the destination and customs clearance.
Shipping Charges
- Shipping charges are calculated based on the weight, dimensions, and delivery location.
- Free shipping is available on select orders, which will be indicated at checkout.
- Any additional customs duties or taxes for international orders are to be borne by the customer.
Order Tracking
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can track your order through our website or the courier partner’s tracking link.
Delivery Partners
We work with trusted logistics partners to ensure safe and timely deliveries.
Delays & Exceptions
- Delays may occur due to unforeseen circumstances such as natural disasters, strikes, or high demand periods.
- If your order is delayed beyond the estimated time, please contact us for assistance.
Damaged or Lost Packages
- If your order arrives damaged, please notify us within 24 hours with photos and details.
- If your package is lost in transit, we will work with the courier service to resolve the issue as soon as possible.
Contact Us
For any shipping-related queries, feel free to reach out to our support team at support@locallylelo.com or call us at +91 XXXXXXXXXX.
We appreciate your support in promoting handcrafted Indian products and ensuring their safe journey to your doorstep!